Freight Policy and Claims:

Most small orders will be shipped via FedEx or USPS. On larger Items such as Bath Tubs, Skirting, Doors etc, will be shipped Common Carrier (LTL Freight).

Please note that Residential delivery is a “curbside” delivery (end of your driveway) and you may need help to move the merchandise off the truck and to your desired indoor location.

If the Freight Company cannot deliver to your Home due to accessibility issues, (narrow road, road not wide enough for the Tractor Trailers to turn around, etc.) it will be the customers responsibility to make arrangements with the Freight Company.

Reporting Damages or Shortages At Time of Delivery:

Damage or shortage claims on merchandise delivered by Common Carrier must be noted at the time of delivery. When a shipment is received that shows obvious damage, please make a notation on the carriers’ freight bill and refuse the entire delivery. Then notify MobileHomePartsDepot.com immediately.

Any damages or shortages noted after the delivery will be the responsibility of the customer.

If damages/shortages are noted at the time of delivery, we will process the claim with the carrier. If you have possession of the product, you will need to hold onto the items until after the claim has been processed and the carrier has instructed as to what to do with the damaged merchandise. (their discretion on picking up items or just leave it)

MobileHomePartsDepot.com upon verification of damage (carrier receiving documents including pictures from the carrier and the customer) will refund the damaged part or parts of your order. Photos need to be sent to us within 5 business days in order for the claim to be processed.

Reporting Concealed Damages:

When damage to, or loss of, contents of a shipping container is discovered by the consignee (customer) that could not have been determined at time of delivery it must be reported by the consignee to the delivering carrier upon discovery.

Reports must include a request for inspection by the carriers representative.

Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed by a written or electronic communication.

While awaiting inspection by carrier, the consignee (customer) must hold the shipping container and its contents in the same condition they were in when damage was discovered, insofar as it is possible to do so.

Unless otherwise specified by the carrier, notice of loss or damage should be provided to the carrier within five (5) business days from the date of delivery.

If five (5) business, or such other period as specified by the carrier, pass between the date of delivery of the shipment by carrier and date of report of loss or damage and request for inspection by consignee, it is incumbent upon the consignee (customer) to offer reasonable evidence to the carriers representative when inspection is made that loss or damage was not incurred by the consignee (customer) after delivery of shipment by carrier.

Delivery Refusal:

Customers will pay all return shipping charges if delivery of an item is refused for other than damage, the return freight will be deducted from the refund amount. The return policy of original shipping and 15% restocking fee also applies.
(this also applies to customers who do not respond to freight carriers phone calls or email attempts for delivery)

Unable To Schedule Delivery/Set Delivery Appointment:

Storage Charges:

The carrier(s) will charge a fee for storage (Notify Detention fee) if the shipment is not accepted within 48 hours after arriving at the destination terminal. The (Notify Detention fee) is not included in your original shipping charges at the time you placed your order. Any of these additional charges/fees will be charged to the credit card on file at the time of your order was placed. The fee(s) can be up to the original shipping charges.

Missed Appointments:

The carrier(s) will charge a fee for canceled/broken appointments (re delivery fee), which is not included in your original shipping charges at the time you placed your order. Any of these additional charges/fees will be charged to the credit card on file at the time of your order was placed. The fee(s) can be up to the original shipping charges.
(this also applies to customers who do not respond to freight carriers phone calls or email attempts for delivery)

Delivery To A Different Address:

Once your order has been marked as shipped, the shipping address can not be changed. If you have to change the shipping address after it has shipped, the carrier(s) will charge a fee for the new address assignment (reconsignment fee), which is not included in your original shipping charges at the time you placed your order. Any of these additional charges/fees will be charged to the credit card on file at the time of your order was placed. The fee(s) can be up to the original shipping charges.

UPS Shipments:

Please note damage if present to sign for the shipment.

If not present and shipment was left at a door step, office or another location please notify us immediately so that we can file a claim and refund your order (upon we are able to verify the damage)